Frequently Asked Questions
Credit Cards: Our preferred payment method is via a secure credit card transaction. Rest assured, your card number will be protected using industry-leading encryption standards. We guarantee a safe shopping experience on our website. We currently accept Visa and MasterCard credit cards. Orders completed with credit cards will not be charged any additional fees.
PayPal: We are proud to offer PayPal as a method of payment. All you have to do is select PayPal as a payment method (after filling in your customer information) and proceed to ‘Buy Now’. You will be redirected to your PayPal account where all your debit or credit card details and address will be displayed, as well as your desired purchase. When you click ‘Pay Now’ the amount will be sent to Jua Chini. If you do not click ‘Pay Now’ within 30 minutes, your order will be cancelled.
If for some reason you are not satisfied with your purchase, you can return the item for a full refund excluding the shipping costs of returning the merchandise, which varies depending on the country where the product has been shipped to. Items can be returned up to 14 days after delivery of the product.
To return the item:
- Place the item in its original packaging and wrapping.
- Email us at info@juachini.com and we will look after all of the return procedures and order pick up.